Get a free proof of your order before it ships out!
At DiplomaCompany.ca, we allow customers to proof our work. This allows you to check over diplomas, transcripts or certificates we make before they ship. You can make sure it's prefect before it leaves. The option doesn't cost you an extra penny and you simply need to request it when you order. Just be aware that samples take time to do. It also takes time for you to approve our work. This time may cause delays in getting your documents. More information is available when you order.
What are the differences between my proof and what DiplomaCompany.ca actually sends me?
The free drafts we send let you preview the document's structure, text, and seal placement. This gives you, for example, a chance to make sure the classes and grades on a transcript are correct. It lets you verify the diploma's degree and major. It is a digital copy of the document and a great way to check over the item's content. The proof are not photos of a finished products or a scan of documents we plan to ship you. This means that certain elements such as the paper used during the final printing will not be visible.
How are proofs sent to me to preview?
All proofs are sent to clients using our secured online ticket system. This system allows a customer to communicate directly with the designer working on their order. Once we have made your document(s) and they are ready to be viewed, an email is sent to you. This email contains a special link to access your proof through our ticket system. You can download your document as an attachment, and can even save it your computer. It's also important to be aware that all documents attached from our ticket system are watermarked to protect our work from getting into the wrong hands. If any of this is an issue for you, please address your concerns with our company prior to requesting a proof. We will see what exceptions if any, can be made.
How long after I place an order, will it take for my proof to be ready?
As long as you order before our cut off, we can have a sample ready for you by the end of the business day. Some delays may include extremely complex requests. Often we will write to you though the ticket system if we plan on long delays. This way we can at least begin the communication process between our designers and customers.
Questions: I ordered, some time has passed, but I still don't have my proof!
We apologize for any delays in getting your proof. There is a chance that the sample was sent but you never got our email alert. Sometimes emails can end up in your junk folder, so be sure to check for them there. Also try searching for our email address as it is displayed below. If you still can't find it, reach out to us so we can locate your tracking id and send it you asap. You can then use the id to see your sample at the ticket system.
- donotreply (at) diplomasamples (dot) net
Please note the certain email clients such as gMail or hotmail will often accidentally delete new emails if your settings are blocking us. We can not fix this, but by adding our address to your contact list (ie: safe list) it should allow future communication between us and you. If you still need assistance, please contact us and we can verify your ticket number and provide a direct link to it.